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SAP CRM FUNCTIONAL Online Training Course Content
CRM Base Customizing
· Territory Management
· Territory Hierarchy
· Organizational Model
· Business Partner
· ERM (Extended Relationship Management)
· Product master Record
· Product category and Hierarchy
· Business Transaction Processing
· Activity Management
· Transaction Processing
· Partner Processing
· Questionnaires (survey)
CRM Base Customizing
· Actions
· Overview of Pricing in CRM
· CRM Billing Overview
CRM Pricing
· Overview of Pricing
· Condition Technique
· Condition Record
CRM Sales
· Opportunity Management
· Copy Control
· Quotation and Order Management
· Overview Contract Management
CRM Service
· Service Organization Model
· Service Products
CRM Marketing
· Overview of marketing management in my SAP CRM
· Marketing and campaign planning, Planning and performing marketing projects Marketing Calendar
· Segmenting business partners
- Marketing attributes
- Segment Builder
- Creating profiles and target groups