Tips on Using Sorry in Business

Negotiators and influencers use tactics in an attempt to alter the perceptions as to who has the most power. It's common to think of these tactics as being rather tough-minded manoeuvres pushing the other party into action.

Yet those skilled at influencing place equal weight on what may be regarded as 'nice' or empathic tactics. Those more cooperative actions aimed at developing common ground and shifting parties away from being positional towards joint problem solving.

Read full article here: https://www.negotiate.org/the-power-of-saying-sorry/