Tips for Developing Empathy

Negotiators need to distinguish empathy from sympathy. Empathy is when you feel another’s feelings. Sympathy is what you feel – or say you feel – as a result of another’s situation. The former is received at a deeper emotional level and helps build rapport and develop trust. The latter is more shallow, particularly when it is just an acknowledgment of the other’s hardship.

negotiate.org/6-ways-to-improve-empathy-in-negotiations/