What warranty do you offer?

Hoshing stands behind the quality of its precision measuring tools and provides warranty support for products supplied to international distributors, wholesalers, and OEM customers. The warranty covers manufacturing defects identified under normal operating conditions and proper use. Warranty terms may vary depending on: Product category Order type OEM or standard products Customer agreement Our sales team will confirm the applicable warranty before shipment. What does the warranty cover? The warranty generally covers manufacturing-related quality issues, including: Manufacturing defects Material defects Assembly defects Functional problems caused during production Quality issues confirmed through inspection If a product does not meet the agreed quality requirements due to manufacturing reasons, Hoshing will work with the customer to provide a suitable solution. What is not covered by the warranty? The warranty does not normally cover issues resulting from: Improper use Accidental damage Unauthorized modifications Incorrect storage conditions Normal wear during long-term use Damage caused during improper installation or handling Customers are encouraged to follow the recommended operating and maintenance guidelines to maximize product performance. How do I submit a warranty claim? If a quality issue is found, customers should contact our sales or support team as soon as possible. To help us evaluate the issue, we may request: Product photos Videos showing the problem Order number Product model Quantity affected Description of the issue This information allows our quality team to investigate efficiently and provide a timely solution. Do OEM and private label products include warranty support? Yes. Hoshing provides warranty support for OEM and private label products according to the agreed specifications and quality requirements. OEM services include: Custom logo engraving Private label packaging Customized product identification Special packaging solutions Product configuration customization Warranty terms are confirmed during the quotation and order confirmation process. How does Hoshing ensure product quality before shipment? Every order undergoes multiple quality control procedures before shipment. These typically include: Raw material inspection In-process production inspection Dimensional inspection Accuracy verification Functional testing Final quality inspection Packaging inspection These procedures help ensure consistent product quality across every production batch. Why is a warranty important for B2B buyers? A clear warranty policy gives buyers greater confidence when sourcing from overseas suppliers. It helps: Reduce purchasing risks Protect long-term business relationships Improve customer satisfaction Support after-sales service Enhance distributor confidence Strengthen supply chain reliability For industrial buyers, warranty support is an important factor when evaluating a long-term manufacturing partner.