What is Customer Relationship Management(CRM)?

When we start a small business, many people say use CRM software. But they don't know what is exactly CRM does. In this we will try to cover up all important aspect of the CRM. like what is CRM, their need, development, benefits, with example.

Customer relationship management (CRM) is a structure for handling a company’s connections with existing and imminent customers. It often includes usage of virtual machinery to consolidate, program, and coordinate sales, marketing, customer service, and tech support. For more information visit: http://goo.gl/KOQudh