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9 Videos Published

00:37
Trend-Driven Innovation: Beat Accelerating Customer Expectations Review dm_715afa87820c69db0b5fd506d25e8e04
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Full Version Inside the Mind of the Shopper: The Science of Retailing Review dm_715afa87820c69db0b5fd506d25e8e04
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Full Version Positively Outrageous Service: How to Delight and Astound Your Customers and Win dm_715afa87820c69db0b5fd506d25e8e04
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Marketing to Millennials: Reach the Largest and Most Influential Generation of Consumers Ever dm_715afa87820c69db0b5fd506d25e8e04
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The Invisible Brand: Marketing in the Age of Automation, Big Data, and Machine Learning Complete dm_715afa87820c69db0b5fd506d25e8e04
00:35
The Digital Doctor: Hope, Hype, and Harm at the Dawn of Medicine's Computer Age Complete dm_715afa87820c69db0b5fd506d25e8e04
00:33
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization dm_715afa87820c69db0b5fd506d25e8e04
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The Concierge Manual: The Leading Resource for Building Your Successful Concierge and/or dm_715afa87820c69db0b5fd506d25e8e04
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Full Version Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service dm_715afa87820c69db0b5fd506d25e8e04