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7 Videos Published
00:18
[PDF] The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer s
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00:22
[PDF] Critical Thinking in Consumer Behavior: Cases and Experiential Exercises (2nd Edition) Full
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00:18
[PDF] The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and
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00:22
[PDF] Consumer-Centric Category Management : How to Increase Profits by Managing Categories based
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00:21
[PDF] The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting
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00:18
[PDF] The B2B Executive Playbook: The Ultimate Weapon for Achieving Sustainable, Predictable and
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00:21
[PDF] CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques
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