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Thunderhead: Disconnected Customer
Description
"I'm an individual." So why are the communications we receive from our service providers - monthly statements and bills, renewal letters and new product offers - so impersonal? Welcome to the world of the disconnected customer.
For more information or to download the full research paper, please visit: disconnectedcustomer.com #disconnected2011
For more information or to download the full research paper, please visit: disconnectedcustomer.com #disconnected2011
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