ReePrime
Thunderhead: Disconnected Customer

Hosted by Dailymotion. For legal issues report at the Copyright Center, report us on DMC, or use the Instant Removal tool.

Thunderhead: Disconnected Customer

B
BabelPR

49 Views • May 23, 2011

Description

"I'm an individual." So why are the communications we receive from our service providers - monthly statements and bills, renewal letters and new product offers - so impersonal? Welcome to the world of the disconnected customer.

For more information or to download the full research paper, please visit: disconnectedcustomer.com #disconnected2011