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SQM's Two-Day FCR Workshop
R
ryan-sqmgroup
27 Views • Mar 29, 2010
Description
The purpose of our Becoming a World Class Call Center Two-day Workshop is to help call center managers improve their first call resolution (FCR) and customer satisfaction (Csat). SQM has been benchmarking, tracking, certifying and helping leading North American call centers improve their FCR, Esat and Csat performance since 1996.
http://www.sqmgroup.com/fcr2010home.html
http://www.sqmgroup.com/fcr2010home.html
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