Somemto Big Data Machine

Due to the ever-increasing use on a global scale, social media channels are preferred by customer service and marketing teams. Somemto, Etiya’s Social Customer Care solution is implemented as a stand-alone or integrated with any corporate CRM, the same agent who answers calls in a call center can now respond to social media inquiries related to customer care, eliminating the silos in order to provide a superior customer experience across multi-channels.