SlideShare and PowerPoint for maintaining a great customer relationship

http://www.rikkistips.com - http://www.netlearn-ch.com.We create video tutorials for Busy Professionals who want to keep on learning.This is the first episode of a mini-course about mind maps and what they can do for you. Because yes, creative thoughts deserve to be captured as they enter our minds! But if they make a habit of being indisciplined and roaming free, we will not be able to lay the foundations for concrete action. Find more tutorials by visiting our site http://www.rikkistips.com.In this free and full episode, I talk about Kevin, a support engineer, who needs to explain complex technical issues to his network of resellers.

Kevin finds that talking over the phone – whilst at the same time referring to visually detailed information such as diagrams - is the most pleasant and efficient way to communicate with his customers.