Session assignment with remote software: NTRsupport

Sessions assignment is a fast way to start a remote session with a specific customer using NTRsupport (http://www.ntrglobal.com/remotesupport), and it allows you to initiate a remote support session without using the online contact buttons.

Differences between online contact buttons and sessions assignment:
1. With sessions assignment operators don’t have to wait online for customer’s help requests.
2. Sessions are always initiated by the operators
3. Previous communication is needed between the customer and the operator to arrange a start time for the session and to deliver the customer the session code.

Learn on this video how step by step an operator can start a session with this method.