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Process Excellence and Lean Thinking at British Gas

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Process Excellence and Lean Thinking at British Gas

S
Steven Bonacorsi

12 Views • Nov 06, 2011

Description

Cem Miralay, Director of Call Centre and Systems Transformation at British Gas, gives Six Sigma & Process Excellence IQ exclusive insight into his strategies for aligning process improvement and customer experience; innovation and business process reengineering; creating buy-in; and much more.

http://tinyurl.com/3r2du5f

Keywords & Tags

#IQPC #PEX #Network #Steven #Bonacorsi #Lean #Six #Sigma #Process #Excellence

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