pc wonk reviews

Steven of Berkeley, CA

July 5, 2015 (Verified Reviewer)

Satisfaction Rating - 4.5(****)

Have used Pc Wonks technical support services for many years, and have also purchased equipment through Pc Wonks Shop. On the whole, I have been pleased with the quality of both. There has never been a technical problem that they have been unable to solve, although on a few occasions, I have had to make a second service call, at which time I have been transferred to more senior technicians with greater experience and capability. Service has become more efficient over time, with the chat service giving quick turnaround, and minimal communications issues.
I am visually impaired, however, and require to use magnifier tools with my PC, which makes communications via the chat (typed text) more difficult for me than it is for most others. But in all cases, the technicians have been very patient and polite. The main criticism I have of the technical support service is that they routinely try to sell me a new software, hardware or service product that I don't wish, and can be quite insistent about this. When I finally complained about this practice, Pc Wonks was apologetic, and made a note in my file to not make such solicitations, which is a promise that Pc Wonks has faithfully upheld. Pc Wonks is an organization that gives good value and stands behind its products. I can recommend them highly.