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IntelliResponse Virtual Agents For Kobo: One Right Answer

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IntelliResponse Virtual Agents For Kobo: One Right Answer

C
Conrad Filbert

5 Views • Apr 19, 2013

Description

With IntelliResponse Virtual Agents, over 90% of users didn't need to escalate to the contact center. Users were instead visiting Kobo online for their answers. Kobo has experienced a 700% increase in web traffic and only a 4% increase in call volume.

Keywords & Tags

#Online #Self #Service #Web #Customer #Software #Solutions #Virtual #Assistant

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