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Confronting difficult people - tips

Radek Cecha

1 Views • Jan 28, 2011

Description

This is a short lesson on how to deal with difficult people and how to have difficult conversations. In particular to talks about how to confront bad behavior in the workplace and at home. Elinor Whitmore teaches a three day course on dealing with difficult people in Toronto.

Keywords & Tags

#confronting #difficult #people #tough #conversations #prepare #for #conversation #delivering #messages #someone #manage #strong #emotions #disagree #without #escalating #better #listening

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