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What you need to do is, first converse with the client care official through telephone or visit (I trust you have done this as of now.) If he isn't giving you an agreeable reaction, request that he raise it to his boss. Rehash the equivalent if director isn't consenting to it. Take it to the largest amount conceivable. Ensure that you talk in a vigorously frustrated tone, you may end up irate yet don't utilize swear words. Clarify them how you endeavored to contact the vender and what reaction they gave.