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Tenby's mobile phone coverage woes continue

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Tenby's mobile phone coverage woes continue

T
Tindle News

160 Views • May 05, 2026

Description

Mobile phone coverage across Tenby continues to be sporadic, leaving many locals and visitors frustrated, as well as causing an impact on businesses and services for the locality.
Mobile signal in the seaside town has tended to be generally functional during the winter period - but can often suffer from significant capacity issues during peak summer months, often leading to slow data or failed calls despite high signal strength. Infrastructure can struggle with the high influx of tourists.
With more and more services relying upon such coverage to function, like the many car parking pay and display machines, that allow you to buy a ticket via your mobile phone - the lack of an immediate signal is proving to be a major issue for both residents, holidaymakers and indeed businesses too - who rely on such functionality.
Telecom repair works to a 5G mast near Tenby cemetery were scheduled to take place this month - but seemingly didn’t occurr.
Clear View Services Group were due to carry out the telecom poling work at Slippery Back/Old Narberth Road on April 14.
However, one local resident told the Observer: “Absolutely nothing happened, and the mast is still missing!
“The mobile phone mast opposite the cemetery at Slippery Back was removed in January because it was built from timber and had started to rot in the 22 years since it was installed. Since then, it's not been replaced, leaving Tenby with virtually no mobile phone service.
“The mast was shared by all four networks - Vodafone, O2, EE, and Three - so the removal of this mast has had a huge impact on Tenby, removing signal from most of the town no matter what network you're with.
“Tenby has always had signal difficulties because back in the 2000s the council vehemently rejected a more central antenna discreetly hidden inside a flagpole atop the Royal Lion Hotel - unbelievably deciding that it would put an end to Tenby's tourism because nobody would want to visit, and it would cause health problems, and it would destroy the views, when in reality it would have been invisible from street level and flagpoles are completely discreet and inconspicuous - nobody would have even known it was there!
“It was a very short sighted decision because it's meant Tenby has been forced to suffer with poor signal ever since. But at least we had the mast at the cemetery providing a basic level of service.
“Now that it no longer exists, signal has totally disappeared, making an already bad situation even worse. It's completely understandable if the mast at the cemetery had to be replaced for health and safety because of its rotting, that's fair enough - but surely in these circumstances it should actually be replaced!” they continued