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Telco customers say they’re getting trapped in circular complaint processes

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Telco customers say they’re getting trapped in circular complaint processes

A
ABC NEWS (Australia)

20 Views • Nov 27, 2025

Description

Consumer advocates say customers of big telco's are being trapped in complaint merry-go-rounds that fail to fix their phone and internet problems quickly. They're calling for tough penalties if companies mistreat their customers, but the industry is pushing back.