Phone Training - Outbound Tips - Make Sure You Do Your Research

http://www.abbeytele.com/telephone-training-videos.htm gives you access to 20 good mpegs tips for teaching your crew on the phone.

The video atop is item of a group of 10 'Inbound Tips' to aid you when dealing with inbound telephone calls. To see the full list of instructional videos please click the link above and go to the site.