Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows

INDIA – February 17, 2025 – Pegasystems Inc. (NASDAQ: PEGA), the Enterprise Transformation Company™, today announced Pega Agent Experience™ – a revolutionary set of new API capabilities in Pega’s market-leading workflow automation and orchestration solution to deliver trustworthy AI agents. Pega Agent Experience (Pega AgentX for short) transforms any Pega workflow into a dynamic agentic orchestration engine, guiding AI agents to optimally complete tasks while invoking other AI agents to automate additional steps.
A proven enterprise approach to guide the new agentic world

The breakthrough Pega Agent Experience enables impactful conversational experiences that fulfil the promise of AI agents and shatter their reputation as ‘glorified chatbots.’ Pega GenAI Blueprint™ has enabled enterprises to deploy new workflows with unprecedented speed. Now, with Pega Agent Experience, each Pega workflow becomes a powerful agentic automation engine, driving conversational experiences on the front-end while orchestrating the right agents to get the work done on the back end.
Additional agentic capabilities are expected to be introduced throughout 2025 leading up to PegaWorld®, the annual user conference to be held June 1-3, 2025, at the MGM Grand in Las Vegas.
http://www.pega.com/blueprint
For more information, visit https://www.pega.com/technology/agent-experience
Supporting Resources:
Learn more: Pega Agent Experience
Background: What is agentic AI?
See it: Video overview of Pega Agent Experience
Try it: Log into Pega GenAI Blueprint for a Pega Agent Experience preview