Managed IT Services

Managed services is a paradigm of outsourcing full management of systems in the information technology (IT) sector, which contrasts with the traditional "break/fix" or '"on demand" approach, where services are rendered and billed only after a technical failure occurs. A managed service provider (MSP) is a third-party company that remotely manages a customer's IT infrastructure and end-user systems, typically on a proactive basis and under a subscription model. The MSP maintains continuous oversight of the client’s systems, assuming long-term responsibility for the functionality and health of their IT environment.