Inside Freddie Mac’s new “Servicing Excellence” initiative 

Freddie Mac’s “Servicing Excellence” initiative will be transforming mortgage servicing by addressing industry challenges and enhancing operational efficiency. Diego Sanchez and Mike Reynolds discuss how this new initiative builds on the legacy of Reimagine Servicing®, fostering a culture of innovation and accountability. With a focus on sustainable homeownership, the initiative is set to drive change in the industry, benefiting servicers and shaping the future of mortgage servicing over the next 3-5 years.