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How to engage customers

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How to engage customers

B
BeyondPhilosophy

118 Views • Jun 24, 2009

Description

Customer experiences are analyzed in order to enhance value to the organization. Rob Frank, Perfect Delivery Manager of Morgan Sindall Fit Out, interviewed by Colin Shaw (Founder of Beyond Philosophy) talks about customer experience tools and techniques, as the Net Promoter Score or naive to natural model.

Keywords & Tags

#customer experience #net promoter score #business #customer recommendations #research #moment mapping #naive to natural model #customer #loyalty #retention #techniques

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