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How an organization can improve its customer experience.

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How an organization can improve its customer experience.

B
BeyondPhilosophy

168 Views • Jun 24, 2009

Description

Colin Shaw, founder of Beyond Philosophy interviews Rob Frank, Perfect Delivery Manager of Morgan Sindal Fit Out, who talks about how to provide perfect experiences, and how small things can really make the difference.

Keywords & Tags

#customer experience #colin shaw #talking with customer #delivery experience #moment mapping #market research #touch points #business #organizations #customer management

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