File a Complaint Against a Bank

How to File a Complaint Against a Bank
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It can be frustrating when a US bank or other financial institution makes a mistake or does not treat you fairly especially if you do not know where to direct your complaint to correct the situation. Generally it is a good idea to try to solve the problem internally if at all possible. However if the bank isnt willing or able to resolve your issue to your satisfaction you can escalate the situation by submitting a complaint to the government agency that regulates that bank. If your complaint involves loan products you can also submit a complaint to the Consumer Financial Protection Bureau CFPB. 1 X Trustworthy Source USA.GOV Official website for the United States federal government Go to source Gather documents related to your problem. If you have a problem with fees you were charged or the way a particular transaction was handled pull together copies of your statement receipts or other documents that will potentially prove your point. You will need to show these to someone at the bank.

Call the banks toll free customernumber. All banks have a toll free customernumber you can call to resolve issues. Most of them have operators available 24 7. For general problems or complaints about the way the bank handled a particular transaction you may be able to get your problem resolved simply by calling this number.

Go to a local branch to discuss your issue in person. If you prefer to deal with problems face to face you may get a better response from a bank manager at a local branch. People who work at local branches tend to be more motivated to maintain a positive image in the community and will want to have a positive relationship with you.

Submit a written complaint if your issue is not resolved. A written letter preserves a record of your complaint so you can prove that youto resolve the problem within the bank and they refused to work with you. In your letter describe in detail the subject matter of the complaint and the steps you have taken to resolve it.You can file a complaint about your bank or lender with the Attorney General's Public Inquiry Unit
About FDIC To determine which regulator has jurisdiction over a particular banking institution, so you can submit a complaint to the correct agency, you can call the FDIC toll-free at 1-877-ASK-FDIC (1-877-275-3342)
If you've gone through your bank or building society's complaints procedure and they haven't been able to help you, you can make a complaint to the Financial Ombudsman Service
To file a complaint, you need to visit https://cms

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