Features of Callation

Callation is a cloud-based call reporting and analytics platform that offers in-depth visibility into your phone system. Built for businesses using Mitel, it helps optimise communications, improve customer service, and support data-driven decisions.
Live Call Monitoring: Track current call activity across teams and departments.


Detailed Reporting: Access extension, group, and call accounting reports.


Scheduled Reports: Automatically send reports in PDF, CSV, or XLSX formats.


Interactive Dashboards: Visualise performance metrics with easy-to-use widgets.


Alerts & Notifications: Be informed about missed calls, long conversations, or line usage limits.


Full Call Journey View: Understand each call’s path, from start to finish.


Secure User Access: Assign role-based access by site, department, or job function.


Fully Cloud Hosted: No on-site hardware needed; includes five years of data storage.


Mitel Certified: Seamless integration with Mitel MiVoice Business systems.


Ongoing Support: Friendly, expert help available when you need it.

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