Best Tools to Fix PC Problems

http://www.lockergnome.com/windows/2012/02/22/five-programs-every-onsite-support-technician-should-have/ - Providing onsite technical support can be very challenging. Not only are you responsible for investigating and solving issues with a customer's computer and/or network, but you have the added burden of dealing with their additional needs. Questions about usage habits, using various pieces of software, and other miscellaneous topics tend to stream out during a support call. So, how do you keep your time on site down without sacrificing the quality of your service? You could make up an excuse that you need parts and make an appointment for a later date, or you could pack a virtual toolbox of software that can help you get the job done right. Here are some suggestions we came up with thanks to the help of Gnomie Phil Horton.

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