Avatier Customer Case Study: Business Services User Provisioning and Password Reset

Avatier designs and develops industry leading identity management enterprise solutions for user provisioning, access certification, enterprise risk management, and self-service password reset. A global insurance brokerage firm consists of 400 locations worldwide and provides services to a variety of industries. At the company each division provides separate help desk services and audit controls.

Avatier helped to centralize services by providing automated user provisioning and active directory password reset throughout the organization. Using Avatier’s identity access management software (AIMS) our customer within a week was up and running. By the third week, they had 9,000 people enrolled while help desk password reset service calls dramatically dropped. Through software automation and a self-service user experience, Avatier returns identity and access management to the business user.