Are You Being Served - S05 E04 - The Old Order Changes

After visiting the United States, Young Mr Grace decides on the new idea of American informality in the hope of increasing sales. This includes having background music and all the staff calling one another by their first names and dressing in their own clothes. However, after a week or so Young Mr Grace returns from China and has a new set of ideas. Guest starring Jeffrey Holland and Bernice Adams. Mr. Lucas wears a Jim'll Fix It badge around his neck, from the sequence in the children's TV show when a child's wish was to meet the cast.